Customer Strategy & Analytics
Focusing on your customer is imperative to grow your business, especially in the current tough economic conditions. We focus on:
Customer strategy
Customer analytics
Customer experience
Single view of the customer
We build tangible, executable solutions to grow your customer base, grow customer spend and develop loyal relationships.
Advanced Analytics & BI
Helping businesses to monetise their data through:
Advanced analytical modelling
Identifying and quantifying business opportunities
Designing and building BI tools and dashboards
Analytical capability assessment and centre of excellence design
Enabling businesses to become data-driven organisations.
Operational Efficiency & Cost Optimisation
Many organisations have inefficient, manual processes that waste time and money as well as frustrate empoyees. We specialise in building bespoke solutions.
Automation of manual tasks
Developing models, for example predictive models and business cases
Designing and building BI tools and dashboards
Analytical capability assessment and centre of excellence design
Enabling businesses to become data-driven organisations.
Data Strategy & Implementation
We help businesses with their data strategy and implementation. We specialise in:
Big data
Cloud based solutions
Data integration
Master data management
Ensuring data is accurate, timely and accessible is key to enabling business.
Digital Strategy
A clear, prioritised strategy is key to playing in today's digital age, our areas of expertise are:
Digital strategy and channel assessment
Customer journey mapping
User experience
Digital marketing
Architecture
We apply the TOGAF architecture framework ensuring organisations are fit for purpose. Our areas of expertise are:
Business Architecture - business strategy, governance, organisation, and key business processes
Data Architecture - the structure of an organisation's logical and physical data assets and data management
Application Architecture - the individual applications to be deployed, their interactions, and their relationships to the core business processes of the organisation
Technology Architecture - the logical software and hardware capabilities that are required to support the deployment of business, data, and application services.